WELCOME TO TREE CRAFT DIARY

Hello and welcome to the unique world of natural stones and crystals!
We believe the unusual beauties speak for themselves. No matter how simple a bracelet is made or how a statement necklace is crafted, by pairing them with your outfit, they will utterly double up your style! Most of the creations are one-of-a-kind or made in very limited quantity, so you're getting a special piece of jewelry. We hope you have a fabulous shopping experience with Tree Craft Diary!

Let's connect on Instagram @treecraftdiary

PAYMENT POLICY

We accept PayPal for all international transactions. Payment is due immediately following your purchase. All prices are shown in USD.

All transactions will direct buyers to PayPal shopping cart, which also accept Credit Cards and Debit Cards right away without the need of signing up PayPal account to make the payment.

For Indonesia based customers please order via TOKOPEDIA: Tree Craft Diary
If you need more assistance, feel free to reach us via Email, LINE: treecraftdiary, or dm in IG and we will respond to you asap.

SHIPPING POLICY

We ship worldwide. Purchased items will be shipped within 1-3 business days once the payment was received and cleared. Shipping fee will be calculated upon checking out.

Items are shipped from Jakarta, Indonesia via Indonesia Post. We use Normal Registered Mail service and will provide the tracking number for you to track the status of your package. It would be most worthwhile to combine items to save on shipping costs.

International Normal Registered Mail - takes around 6-12 working days to Asia region, Australia and New Zealand, as well as some EU countries, and 10-18 working days to the United States, Canada and other Middle East countries.
EMS (Express Mail Service) - takes around 2-3 working days to Asia region and 3-6 working days to the United States and Canada.

International customers are responsible for all fees, taxes, and duties/custom charges associated with shipping to their respective countries. Thank you for your understanding.

Selecting Bracelet Size

 
how to measure bracelet size (cm).jpg

Measuring the size when purchasing stone bracelet might be tricky for the first time. While we don't count the total bracelet length end to end (because stone sizes eat up inner spaces), but according to your wrist/hand size so we can adjust the inner circumference that fits you.

Here's the guide:
1. Use a tape measure or any cord
2. Wrap the tape measure or cord around the wrist on which you plan to wear your bracelet (usually 6-7 cm from your wrist)
3. Make a note of the number at the point where the tape meets the 0 / use ruler to measure the length of the cord
4. Select your size from the options given

 

JEWELRY CARE

Please keep your jewelry pieces in sealed (air-tight), cool, dry place away from the sun and light.
Do not wear them to bed and bath (or swim). Avoid soaking them in water or harsh chemical like perfume or lotion. We hope you would take extra care with these beautiful pieces to have them for long time.

If you have jewelry (whether it is plated, metal, or sterling silver material) that already shown signs of tarnishing, you can purchase polishing cloth to physically rub tarnishing off your piece. Please contact us if you would like to purchase one.

REFUND POLICY

We want you to have an excellent shopping experience with Tree Craft Diary.

If for some reasons you are not satisfied with your purchased, please contact us within 7 days of receiving it. If it is postmarked within 14 days of receiving it and returned in the same condition it was shipped, you will be refunded full price of the item, or we can offer an exchange with other item. Regrettably, neither original shipping cost nor your return shipping cost is refundable.

In such case, please contact us before returning an item.

ADDITIONAL INFORMATION

We are pleased to receive messages for custom orders or any other enquiries.
You can also drop us an email at treecraftdiary@gmail.com to say hi. We would love to hear from you!